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2007-07-12

Vista snipping tool error

I had an interesting issue with my Vista build today. Well, I have to disclose that this is basically a preview build that our engineering team is testing in the company. I was trying to launch Snipping Tool and received an error:

The Snipping Tool is not working on your computer right now. Restart your computer, and then try again. If the problem persists, contact your system administrator.

Sure enough, rebooting the machine did not help. I checked the event viewer and noticed that a warning gets logged everytime I try to start it:

Log Name: Application
Source: Microsoft-Windows-SoftwareRestrictionPolicies
Date: 7/12/2007 3:15:25 PM
Event ID: 866
Description:
Access to C:\Windows\SYSTEM32\WISPTIS.EXE has been restricted by your Administrator by location with policy rule {F8509577-AE57-4057-B256-2929FCC0931A} placed on path *WISPTIS.exe.


So, what's this Wisptis? "Windows Ink Services Platform Tablet Input Subsystem".
I ran rsop.msc to confirm that it was listed under

"Computer Configuration" > "Windows Settings" > "Security Settings" > "Software Restriction Policies" > "Additional Rules"

Why would snipping tool need Wisptis.exe is beyond me.

[Edit: 04/04/2008]
I've scraped the preview build long time ago and I use ultimate version for sometime. However, I get comment from people who still see the issue I mentioned above. I got two comments from people who confirmed that running "Office Diagnostics", however irrelevant it seems, fixed the issue for them.

It makes me very happy to see comments from people who reach this blog and either find or suggest solutions to problems. Thank you all!
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